Terms and Conditions

Welcome to CES Shop. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using CES Shop, you agree to be bound by these terms. Please read them carefully.

1. General Terms

By using CES Shop, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. If you are accessing our website on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

2. Use of Website

CES Shop grants you a limited, non-exclusive, non-transferable license to access and use our website for personal and commercial purposes related to purchasing our products.

You agree to:

• Use the website only for lawful purposes
• Provide accurate and complete information when creating an account or placing orders
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Not engage in any activity that could harm, disable, or impair our website

You agree not to:

• Use automated systems (bots, scrapers) to access our website without permission
• Attempt to gain unauthorized access to our systems or databases
• Transmit viruses, malware, or any harmful code
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of CES Shop or third parties
• Impersonate any person or entity

3. Product Listings and Availability

We make every effort to display our products as accurately as possible, including descriptions, specifications, images, and pricing. However:

• Product images are for illustration purposes and may differ slightly from actual products
• Colors may vary due to monitor settings and lighting conditions
• We do not warrant that product descriptions or specifications are error-free
• All products are subject to availability
• We reserve the right to discontinue any product at any time
• We may limit quantities available for purchase

4. Pricing and Payment

All prices displayed on CES Shop are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

Pricing Policy:

• Prices are subject to change without prior notice
• The price applicable to your order is the price displayed at the time of purchase
• We reserve the right to correct pricing errors, even after an order has been placed
• If a pricing error is discovered, we will contact you to offer the correct price or cancel the order
• Promotional offers and discounts are subject to specific terms and conditions

Payment Terms:

• Payment must be made in full at the time of ordering
• We accept credit cards, debit cards, UPI, net banking
• All payment transactions are processed through secure, encrypted payment gateways
• We do not store your complete payment card information on our servers
• You authorize us to charge your payment method for the total amount of your order

5. Order Acceptance and Processing

When you place an order on CES Shop:

• You will receive an order confirmation email acknowledging receipt of your order
• Order confirmation does not constitute acceptance of your order
• We reserve the right to accept or decline your order for any reason
• We may refuse orders that appear to be placed by dealers, resellers, or distributors
• Orders are processed during our business hours: Monday to Saturday, 9:00 AM to 7:00 PM

6. Shipping and Delivery

We strive to deliver your orders promptly and efficiently.

Shipping Terms:

• Delivery timelines are estimates and not guaranteed
• We are not responsible for delays caused by courier services, customs, weather conditions, or force majeure events
• You must provide accurate and complete shipping information
• We are not liable for failed or delayed deliveries due to incorrect addresses provided by you
• Title and risk of loss pass to you upon delivery to the shipping address
• Signature may be required upon delivery for high-value items

7. Returns, Refunds, and Cancellations

Our return and refund policy is detailed in our separate Refund Policy page. Please review it before making a purchase.

Cancellation Policy:

• You may cancel your order before it has been dispatched
• To cancel an order, contact us immediately at contact@cesindia.org or call +91-7756837111
• Once an order has been shipped, it cannot be cancelled but may be returned according to our Refund Policy
• We reserve the right to cancel orders at our discretion for reasons including stock unavailability, pricing errors, or suspected fraud

8. Warranties and Disclaimers

Products sold on CES Shop may come with manufacturer warranties. Please check individual product pages for warranty information.

Disclaimer of Warranties:

To the maximum extent permitted by law:

• Our website and products are provided "as is" and "as available"
• We make no warranties, express or implied, regarding the website or products
• We do not warrant that the website will be uninterrupted, secure, or error-free
• We do not guarantee the accuracy, completeness, or reliability of any content on our website
• CES Shop is not the manufacturer of most products we sell and cannot be held responsible for manufacturing defects beyond facilitating warranty claims

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• CES Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising out of or relating to these terms or your use of our website shall not exceed the amount you paid for the product giving rise to the claim
• We are not liable for any loss of profits, revenue, data, or business opportunities
• We are not responsible for any damage to your devices or data resulting from use of our website or products

10. Intellectual Property

All content on CES Shop, including but not limited to text, graphics, logos, images, videos, software, and compilations, is the property of CES Shop or our licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or publicly display any content from our website without permission
• Use our trademarks, logos, or branding without written authorization
• Create derivative works based on our content
• Use any content for commercial purposes without a license

11. User Content and Reviews

You may have the opportunity to submit reviews, ratings, comments, or other content on our website.

By submitting content, you:

• Grant CES Shop a non-exclusive, royalty-free, perpetual license to use, display, and distribute your content
• Represent that you own or have rights to the content you submit
• Agree not to submit content that is defamatory, offensive, fraudulent, or violates any laws
• Understand that we reserve the right to remove any content at our discretion

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy. By using CES Shop, you consent to our data practices as described in the Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by CES Shop. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms and Conditions:

• We encourage you to contact us first to seek an amicable resolution
• Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Chhatrapati Sambhaji Nagar, Maharashtra court
• These terms are governed by the laws of India

15. Force Majeure

CES Shop shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, riots, labor disputes, power failures, or governmental actions.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and CES Shop regarding your use of our website and the purchase of products.

18. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of CES Shop after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.

19. Contact and Customer Support

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of our service, please contact us. We are committed to addressing your concerns promptly and professionally.

20. Language

These Terms and Conditions are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.